Managing in Central London – “Can I help you?”

With the level of international investment in London holding up, Managing Agents find themselves managing more frequently than before for high net-worth clients and customers. In central London it is key to understand their needs and wants and those of their residents who may live in the apartment or penthouse. Whilst it is the freeholders and leaseholders who hold the legal responsibilities under the terms of the leases, good managing agents are prepared to treat all customers with the same level of respect and diligence. Maintaining good relations with all residents and often their PAs can only enhance your reputation and continue to improve customer relations.

Expectations only increase with our clients and customers, and it is important to have an on-site presence, especially on un-manned sites. So much more can and will be achieved face-to-face, rather than adopting the keyboard warrior stance. The personal touch is essential in the central London market.

Bruton Street manages for such clients and customers and more frequently these buildings have at least one on-site Concierge and in several cases a wider on-site presence. For continuity and for ‘best in class’ service the synergy between your managing agent and the on-site Concierge must be seamless. With the right investment in training, technology and regular performance reviews your client and customers will benefit ten-fold from having a super-smart, well presented, and knowledgeable Team at their property with the support of their Managing Agent.

If this sounds like how you would like your central London building or portfolio to be managed, please don’t hesitate to contact Bruton Street Management:

Contact:
Steve Room
Business Development Director
Bruton street Management 
steve@brutonstreet.co.uk
www.brutonstreet.co.uk